Legendary Business Course

A call from Mumbai I picked up the phone and I heard the familiar click, the momentary sound of the call centre, before the silence. It is at this point that I usually just hang up. If I stay on the phone, it will be someone claiming to be from Microsoft saying I have a […]

Fairytale Communications

Rapunzel… a cautionary tale of communication

Once upon a time there was a damsel named Rapunzel imprisoned in a high tower by an evil witch. When a handsome prince, we’ll call him Eric, heard her singing he wanted nothing more than to release the poor girl. He stood beneath the tower and shouted, “Rapunzel, Rapunzel, let down your hair”. But Rapunzel […]

TIn-Can Telephone Exchange

Four Communications Resolutions We All Need To Make For the New Year

To paraphrase Tony Robbins, the quality of your business life is in direct proportion to the quality of your communications. He may have been talking about individuals, but the same goes for businesses.  Every business needs to manage its relationships, cultivate them, keep them healthy, keep offering value and maintain morale to be effective, easy […]

The Power of Truth

The Power of Truth in Communications

A new website, a new truth For our new website we chose a quote by marketeer and entrepreneur, Seth Godin, which we think tells us an important truth; “People do not buy goods and services, they buy relations, stories and magic” This is something that chimed with our own philosophy of communications and it made […]

Good Communications can make an opportunity out of a weak pound

Tourist industry can cash in on weak pound through good communications

Post-Brexit Britain is an uncertain place. One thing we have seen is the plummeting of the pound. Whilst there will be struggles in the current climate, there will also be opportunities. One sector of British industry needs to cash in on this, and that is the tourist industry including heritage, museums and visitor attractions. Britain […]


Mortgages, Banks, Lawyers & How to Communicate with the Dark Side

“Buying a House is more stressful than bankruptcy and divorce”, so said a piece of research carried out by EstatesDirect.com in 2014. Hard to believe, and perhaps indicated some skewed research to those currently going through the mortgage process rather than divorce or bankruptcy. Nonetheless, for those of us that have experienced it, a good […]


The Power of Stories for your Organisation

Some will have you believe that stories are a new invention associated with such buzzwords as ‘content marketing’ or ‘Brand Storytelling’ but actually that’s not true. Stories are as old as we are. Since we first grunted at one another on the African savanna, 3 million years ago, stories are what sets us apart as […]

Communicating in a Crisis

Communicating in a Crisis

Nobody enjoys a crisis, and when it hits an organisation, there are a cascade of potential consequences. Depending on the size of the crisis, it can pose an extreme threat to the whole of the organisation, loading on the pressure at many different levels of management, employee, or any stakeholders. In the worst case scenario, […]

Holistic Public Relations

Holistic Public Relations – how good PR works

Holistic PR So what is Holistic PR? Lets take as a starting point the definition of PR as defined by the Chartered Institute of Public Relations : “Public Relations is about reputation – the result of what you do, what you say and what others say about you”. Public Relations is the discipline that looks […]